Q. What is the shipping fee for Australian orders?
Board — $30 - $80 depending on where you live.
Q. Do you ship internationally?
No. We can only deliver in Australia or to your accommodation in Japan. Deliveries in Japan are free.
Unused products may be returned or exchanged within 14 days following delivery. All items must be returned in their original condition; items that are returned used, altered or damaged will not be refunded unless we determine the damage to be the result of a manufacturing defect or a problem that occurred in the initial transit. Shipping fees are not refundable, and the customer assumes responsibility for return shipping. Returns after the 14-day required period may not be accepted.
To return or exchange an item, please email us at firstname.lastname@example.org and we will issue a return or exchange authorization. Once you receive the form, please pack the item(s) securely in its original packaging along with the return authorization form, and send it via the courier of your choice. It is recommended that you use a method of shipping that insures the packages for the value of the contents and provides you with a tracking number.
Moss Snowstick provides a 1-year warranty for all boards from the date of purchase. Moss warranties are reserved for the original purchaser only. Make sure to keep a copy of your original purchase receipt or invoice (Proof of Purchase), in the unlikely event that you need warranty service. If the original Proof of Purchase cannot be provided on a warranty return, Moss will use the manufacturing date as the start of the warranty period. All warranties are subject to inspection by Moss Snowstick prior to a replacement being issued and items will be repaired or replaced if they are found to be defective in materials or workmanship.
What is Covered
Structural cracks on the top sheet, base, core, edge, sidewall due to a manufacturing defect. Impact damage is not covered.
Delaminating of top sheet, base, sidewall, edge, tip and tail protectors due to a manufacturing defect. Impact damage is not covered.
Stripped, spinning, or misaligned inserts. (Note: Inserts that are stripped due to improper mounting are not repairable, and are not considered a material flaw.)
What is Not Covered
Any problem resulting from impact, misuse, abuse, or neglect. This includes but is not limited to rail and rock damage.
Cosmetic issues including top sheet dents or chips, sun-faded graphics, and edge oxidation or rust.
Board damage resulting from improper mounting of bindings.
Products used in Rental or Lease programs